Effective date: May 1, 2026
These Terms of Service ("Terms") govern your use of the ReplyConductor service operated by Saasparilla LLC, a company registered in the State of New York ("we," "us," "our"). By creating an account or using the service, you agree to these Terms.
ReplyConductor is an automated email reply service. It connects to your Gmail account, classifies incoming emails using artificial intelligence, and sends or drafts replies based on templates you create. The service includes a web dashboard for managing responses, templates, and settings.
You are responsible for:
We reserve the right to suspend or terminate accounts that violate these Terms.
Free Trial. New accounts receive a 7-day free trial. At the end of the trial, you must subscribe to a paid plan to continue using the service.
Billing. Paid plans are billed on a recurring basis (monthly or annually, depending on the plan selected). Payments are processed securely through Stripe. We do not store your payment card details.
No Refunds. All charges are non-refundable. You will not receive a refund for any partial billing period, unused time, or for any reason.
Cancellation. You may cancel your subscription at any time through your account settings. Cancellation takes effect at the end of the current billing cycle. You will retain access to the service until your paid period expires.
Price Changes. We may change subscription prices with at least 30 days' notice. Price changes take effect at the start of your next billing cycle after the notice period.
Ownership. You retain ownership of all templates, greetings, signoffs, and other content you create within ReplyConductor.
License to Us. By uploading content to the service, you grant us a limited, non-exclusive license to use that content solely to operate and provide the service to you (e.g., to include your templates in automated replies).
Your Responsibility. You are solely responsible for the content of your templates and the emails sent on your behalf. This includes compliance with all applicable laws and regulations.
Usage Data. We may collect and use aggregated, anonymized data derived from your use of the service ("Usage Data") for the purposes of improving the service, conducting research, and training machine-learning models. Usage Data does not include your email content, templates, or any information that could reasonably identify you or any individual. Examples of Usage Data include aggregate classification accuracy rates, response distribution statistics, and feature-usage patterns. You acknowledge and agree that we own all rights in Usage Data.
You agree not to use ReplyConductor to:
You are responsible for ensuring that all emails sent through ReplyConductor comply with applicable laws, including but not limited to the CAN-SPAM Act, state anti-spam laws, and any industry-specific regulations.
This means your templates must contain accurate information, must not be misleading, and must comply with all opt-out and identification requirements. ReplyConductor is a tool — legal compliance is your responsibility.
ReplyConductor integrates with third-party services including:
Your use of these services is subject to their respective terms and policies. We are not responsible for the availability, accuracy, or conduct of third-party services.
The ReplyConductor service, including its design, code, algorithms, machine-learning models, branding, and documentation, is the property of Saasparilla LLC and is protected by applicable intellectual property laws. These Terms do not grant you any rights to our trademarks, logos, or branding.
You are granted a limited, non-exclusive, non-transferable, revocable license to access and use the service solely for your internal purposes in accordance with these Terms. All rights not expressly granted are reserved by Saasparilla LLC.
No Uptime Guarantee. ReplyConductor is provided on an "as available" basis. We do not guarantee any specific level of uptime, availability, or performance.
Modifications. We reserve the right to modify, suspend, or discontinue any part of the service at any time, with or without notice. We will make reasonable efforts to notify you of material changes in advance.
Maintenance. Scheduled or emergency maintenance may temporarily interrupt the service. We are not liable for any downtime or disruptions.
By You. You may cancel your account at any time. See Section 4 for billing implications.
By Us. We may suspend or terminate your account immediately, without prior notice, if we reasonably believe you have violated these Terms — including but not limited to engaging in spam, phishing, or harassment. We may also terminate accounts for prolonged inactivity or non-payment.
AI Provider Disruption. If any language-model provider (including OpenAI or Anthropic) revokes, suspends, or materially restricts our access to its services such that we can no longer provide core functionality of ReplyConductor, we may immediately suspend or terminate the service (in whole or in part) without liability to you. We will use reasonable efforts to notify you promptly and, where feasible, to migrate to an alternative provider.
Effect of Termination. Upon termination, your right to use the service ceases immediately. Your data will be handled in accordance with our Privacy Policy and the Data Processing Addendum below. You may request retrieval of your data within fifteen (15) days of termination; after that period, we may permanently delete all of your data.
REPLYCONDUCTOR IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE, OR THAT EMAIL CLASSIFICATIONS WILL BE ACCURATE. AI-POWERED CLASSIFICATION IS PROBABILISTIC AND MAY PRODUCE INCORRECT RESULTS.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, SAASPARILLA LLC AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, BUSINESS OPPORTUNITIES, OR GOODWILL, ARISING OUT OF OR RELATED TO YOUR USE OF THE SERVICE.
OUR TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE AMOUNT YOU PAID TO US IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM.
You agree to indemnify, defend, and hold harmless Saasparilla LLC and its officers, directors, employees, and agents from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or related to:
Neither party shall be liable for any failure or delay in performing its obligations under these Terms where such failure or delay results from circumstances beyond the affected party's reasonable control, including but not limited to: acts of God, natural disasters, pandemics, war, terrorism, riots, government actions, power failures, internet or telecommunications failures, cyberattacks, or failures or disruptions of third-party services (including AI model providers, cloud hosting platforms, and email service providers).
The affected party shall use reasonable efforts to mitigate the effect of the force majeure event and to resume performance as soon as practicable. If a force majeure event continues for more than sixty (60) days, either party may terminate these Terms upon written notice to the other party without further liability.
You may not assign, transfer, or delegate your rights or obligations under these Terms without our prior written consent. Any attempted assignment without consent shall be void. We may freely assign or transfer our rights and obligations under these Terms, in whole or in part, without your consent — including in connection with a merger, acquisition, corporate reorganization, or sale of all or substantially all of our assets. Upon any permitted assignment, these Terms shall be binding upon and inure to the benefit of the parties and their respective successors and assigns.
No failure or delay by either party in exercising any right, power, or remedy under these Terms shall operate as a waiver of that right, power, or remedy. No single or partial exercise of any right, power, or remedy shall preclude any other or further exercise of that right or the exercise of any other right, power, or remedy. Any waiver must be in writing and signed by the waiving party to be effective.
These Terms are for the sole benefit of you and Saasparilla LLC. Nothing in these Terms, express or implied, is intended to or shall confer upon any third party any legal or equitable right, benefit, or remedy of any nature under or by reason of these Terms.
These Terms are governed by the laws of the State of New York, without regard to conflict of law principles. Any disputes arising from these Terms or the service shall be resolved in the state or federal courts located in New York, and you consent to the personal jurisdiction of those courts.
We may update these Terms from time to time. We will notify you of material changes by email or through the service at least 15 days before they take effect. Your continued use of ReplyConductor after the updated Terms take effect constitutes acceptance.
If any provision of these Terms is held to be unenforceable, the remaining provisions will remain in full force and effect.
These Terms, together with our Privacy Policy and the Data Processing Addendum (Schedule 1), constitute the entire agreement between you and Saasparilla LLC regarding ReplyConductor and supersede all prior agreements.
If you have questions about these Terms, contact us at:
Saasparilla LLC
legal@replyconductor.com
This Data Processing Addendum ("DPA") forms part of the Terms of Service between you ("Data Controller," "you") and Saasparilla LLC ("Data Processor," "we," "us"). It governs the processing of Personal Data in connection with the ReplyConductor service.
In this DPA, unless otherwise defined:
You are the Data Controller. You determine the purposes and means of processing Personal Data through your use of ReplyConductor. We are the Data Processor. We process Personal Data solely on your behalf and in accordance with your documented instructions as described in these Terms.
Subject Matter: Provision of the ReplyConductor automated email reply service.
Duration: For the term of your use of the service, plus any period required for data deletion in accordance with Section 8 of this DPA.
Nature and Purpose: Receiving, classifying, and responding to emails on your behalf using AI-powered classification; storing templates, responses, and account settings; processing payments.
Categories of Data Subjects: You (the account holder) and individuals who send emails to your connected email account.
Types of Personal Data:
You provide general authorization for us to engage Sub-processors to assist in providing the service. Our current Sub-processors are:
We will notify you by email at least fifteen (15) days before engaging any new Sub-processor or replacing an existing one. If you have a reasonable objection to a new Sub-processor based on data-protection grounds, you must notify us in writing within ten (10) business days of receiving our notice. We will work with you in good faith to address your concerns. If we cannot resolve your objection, you may terminate your account and receive a pro-rata refund for any prepaid, unused subscription fees.
We will impose data-protection obligations on each Sub-processor that are no less protective than those set out in this DPA. We remain liable for the acts and omissions of our Sub-processors to the same extent as if we had performed the processing ourselves.
Upon your written request (no more than once per twelve-month period, unless required by a regulatory authority or following a Personal Data Breach), we will provide you with copies of relevant third-party audit reports, certifications, or summaries of our security practices sufficient to demonstrate our compliance with this DPA. If such reports are insufficient to address a specific, documented concern, we will cooperate in good faith to arrange a reasonable scope and timeline for additional review, subject to appropriate confidentiality obligations.
Upon termination of your account, we will retain your Personal Data for fifteen (15) days to allow you to request data retrieval. After this period, we will permanently delete all Personal Data from our active systems within thirty (30) days. Copies in encrypted backup systems will be deleted in accordance with our standard backup rotation schedule, not to exceed ninety (90) days. We may retain Personal Data beyond these periods only where required by applicable law.
We will notify you without undue delay (and in any event within seventy-two (72) hours) after becoming aware of a Personal Data Breach. Our notification will include, to the extent available:
Personal Data processed through the service is stored and processed in the United States. If applicable Data Protection Laws impose additional requirements on international transfers of Personal Data, we will cooperate with you to implement appropriate transfer mechanisms (such as Standard Contractual Clauses) as needed.
This DPA takes effect when you accept the Terms and remains in effect for the duration of our processing of Personal Data on your behalf. Sections of this DPA that by their nature should survive termination (including data deletion, breach notification, and audit provisions) will survive termination of the Terms.
We maintain the following technical and organizational security measures to protect Personal Data: